Frequently Asked Questions

Do you make your wax melts and diffusers or do you buy them already made?

I assure you I make the diffusers and wax melts myself by hand.

I have been a lover of wax melts and diffusers for many years until I had an inconsistent spell in the quality of wax melts and diffusers so I set out initially as a fun venture to make my own. For the last few years I have been trialling various methods, going through lots of different wax's and hundreds of different oils until I was happy. No.9 Aromas is now my full time focus since 2020 and I will not let any product leave unless I am perfectly happy with it.

What type of wax do you use?

Each and every one of our wax melts at No.9 Aromas is made with 100% soy wax. Plant-based waxes are a completely natural renewable resource and the preferred choice in the journey toward sustainability

Soy wax is made simply by using the oil from a soy bean. The oil is then purified and goes through a process called hydrogenation which changes it from liquid oil to a solid. To finish, the finest botanical oils are added, and there you have it - a soft, clean, pure wax.

How do I use wax melts?

Firstly you will need a wax melt burner, there are two types; tealight or electric, both can be found on our website. For a tealight burner we recommend you use a 3.5 hour + tealight and for an electric burner we suggest a 40 watt + bulb.

We use an expensive and high quality oil and therefore the fragrance is stronger and lasts longer than most other wax melts you will find so we recommend you only snap off one segment however large rooms may be better suited to two segments. Place the segment of wax on the top of the wax burner.

How long does each wax segment last for?

I advise each wax segment last approximately 6-8 hours but in most cases it is longer as I typically get between 2-3 tealights before the scent disburses (3.5+ hour per ones) - there are 6 segments in each pot so that is an approximately over 40 house per segment pot.

How do I clean the wax from the burner?

Once the wax has cooled and hardened we suggest you relight the tealight underneath for around a minute and then the wax will slide out as one piece.

If the wax is in its melted form another way to remove the wax is to place a couple of cotton balls or pads which will absorb the liquid. I have uploaded a video onto my Instagram page to help.

Where can I find your reviews?

Please visit


We aim to dispatch all orders within 3-5 working days.

We use the Royal Mail 2nd class service which typically takes 2/3 working days. Please note due to the pandemic deliveries has taken upto 5 days. Please feel free to contact me.

Are you CLP complaint?

Yes, we are CLP compliant and fully insured.